customer-information

Ordering Info

Is it safe to order online?

Of course! VALLKREE uses the Pay Pal payment gateway, Your financial information stays safe with PayPal. Your credit card and bank account numbers are never shared with online stores, and you’re 100% protected against unauthorised payments sent from your account, If however you still feel uneasy about ordering online feel free to contact us by email at [email protected] and we will contact you to arrange the order.

Are my personal details safe with VALLKREE?

VALLKREE practices safe e–commerce. We do not store credit card details and at no time do we share any of our customer’s information with any other parties. We do retain customer information in the interest of further communication with our customers. If at any time you would like your information removed from our files please contact us.

How to order

Buying online is easy: browse through our categories and click the “Add to cart” button for any item you’d like. When you’ve finished shopping, click through to your shopping cart and enter your delivery address and payment details as requested.

Payment

Online using your bank account, Visa, Mastercard, Amex & Diners through Pay Pal or by direct internet transfer*. To pay via direct internet transfer, select this option in the check out process and you will be given the bank accounts details in which your payment can be made. Once your payment has cleared into our account we will ship your item, please allow an extra 2-3 days on top of the standard delivery time.

What are the refunds/exchange policy?

We do not offer you a refund or an exchange.

What if my goods are damaged or faulty?

We take great care ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please notify us within 2 days of receiving your goods and the faulty item will be replaced. Faulty Goods must be returned in the original packaging for an exchange.

If you have any questions about payment or delivery, or any special requests please Contact Us at [email protected] Please refer to our terms and conditions.

TERMS AND CONDITIONS

These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from Terumi Iwagami trading as WA Surf International (ABN 50 261 292 512), referred to as “Vallkree”.

Terms and conditions for Vallkree Products

These Terms and Conditions ("Terms") govern your use of our website located at www.vallkree.com ("Site") and form a binding contractual agreement between you, the user of the Site and us, Vallkree.

For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Site. You can contact us at [email protected]

By using the Site you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Site.

These Terms and Conditions constitute a contract between the customer (You) and Vallkree.

1. Agreement

1.1. In these Terms and Conditions "We", "Our" or "Us" means Vallkree; and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.

1.2. The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.

2. Legal Capacity

2.1. If you are under the age of eighteen (18) years you cannot place Orders with Vallkree. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

3. Product Specifications

3.1. Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed.

3.2. All descriptions as to the size and or weight of Products described in the Website are approximate.

4. Performance

4.1. Any performance figures given by the Seller are estimates only. The Seller is under no liability for damages for failure of the Goods to attain such figures unless specifically guaranteed in writing.

4.2. Any such written guarantees are subject to the recognised tolerances applicable to such figures.

5. Delivery and ownership of the goods

5.1. Vallkree does not accept any liability for loss or damage suffered by anyone as a result of any delay from external parties engaged to ship any Order.

5.2. If a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

5.3. Vallkree is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Vallkree in relation to date and time of delivery.

5.4. Vallkree shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

5.5. Vallkree reserves the right to not ship to remote or rural locations.

6. Faulty or damaged goods

6.1. Vallkree will repair, replace or refund faulty or damaged Products in accordance with the Warranty and Your rights under the Australian Consumer Law.

7. Refunds and returns

7.1. Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

7.2. Refunds are strictly limited to those available under clauses implied by statute.

7.3. The Customer must comply with directions from staff to facilitate a return.

7.4. Returned Products, under the Returns Policy must be returned in their original packaging with all accessories.

7.5. Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:

(a) the nature of Our failure to comply with the consumer guarantee, or

(b) the size or height, or method of attachment, of the Product.

8. Warranties

8.1. Each Product sold on the Website is covered by a warranty that the product is free of any manufacturing defects.

8.2. Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.

9. Liability

9.1. To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

9.2. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.

10. Guarantee

10.1. The Seller's liability for Goods manufactured by it is limited to making good any defects. This must be done by repairing the defects or, at the Seller's option, by replacement, within a period not exceeding 12 calendar months after the Goods have been dispatched. This applies so long as:

(a) the defects have arisen solely from faulty materials or workmanship;

(b) the Goods have not received maltreatment, inattention or interference;

(d) the seals of any kind on the Goods remain unbroken; and

(e) the defective parts are promptly returned free of cost to the Seller.

10.2. If the Goods are not manufactured by the Seller, the guarantee of the manufacturer of those Goods is accepted by the Buyer and is the only guarantee given to the Buyer for the Goods. The Seller agrees to assign to the Buyer on request made by the Buyer the benefit of any warranty or entitlement to the Goods that the manufacturer has granted to the Seller under any contract or by implication or operation of law to the extent that the benefit of any warranty or entitlement is assignable.

10.3. The Seller is not liable for, and the Buyer releases the Seller from, any claims in respect of faulty or defective design of any Goods supplied. This is unless the design has been wholly prepared by the Seller and the responsibility for any claim has been specifically accepted by the Seller in writing.

10.4. The Seller's liability under clause 10.3 is limited strictly to the replacement of defective parts in accordance with clause 10.1 of these Terms.

10.5. Except as provided in these Terms, all express and implied warranties, guarantees and conditions under statute or general law as to merchantability, description, quality, suitability or fitness of the Goods for any purpose or as to design, assembly, installation, materials or workmanship or otherwise are expressly excluded. The Seller is not liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising out of the supply, layout, assembly, installation or operation of the Goods or arising out of the Seller's negligence or in any way.

11. Consumer Guarantees

11.1. The Seller's liability for a breach of a condition or warranty implied by Part 3-2 Division 1 of the Australian Consumer Law is limited to:

11.2. in the case of Goods, any one or more of:

(a) the replacement of the Goods or the supply of equivalent goods;

(b) the repair of the Goods;

(d) the payment of the cost of having the Goods repaired; or

11.3. in the case of services:

(a) the supplying of the services again; or

(b) the payment of the cost of having the services supplied again.

12. Miscellaneous

12.1. Title and risk in the Vallkree Products pass to the Customer on signing for delivery of the Products.

12.2. Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.

12.3. A failure or delay by Vallkree to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Vallkree does not preclude its future ability to exercise that or any other power or right.

12.4. Insofar as they apply to the ordering, purchase, fulfilment and delivery of Vallkree Products from www.Vallkree.com.au, these Vallkree Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of New South Wales, Australia and the parties submit to the jurisdiction of the courts in that State.

12.5. Unless otherwise stated all prices quoted by Us are exclusive of Goods and Services Tax (GST)

PRIVACY POLICY

Privacy, Security and the Rights

VALLKREE reserves the right to withdraw this offer at any time. VALLKREE has provided this information so that you can be aware of your rights and also the Terms and Conditions surrounding the use of this site. WA SURF INTERNATIONAL (“Site Owner”) maintains this site (the “Site”) for your personal entertainment, information, education and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial; personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not however, distribute, modify, transmit, reuse, report. Your access and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of Site Owner. Site Owner neither warrants nor represents that your use of materials displayed on the Site. While Site Owner uses reasonable efforts to include accurate and up-to-date information on the Site, Site Owner neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties. Site Owner also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Images of people or places displayed in the Site are either property of, or used with permission by, Site Owner. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions. Site Owner has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk. The Site Owner is not liable for any damages that may occur from the use or misuse of the products sold on the Site. WA SURF INTERNATIONAL may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound. All content and visual artwork is Copyright by VALLKREE Copyright © 2015 VALLKREE and its contracted licensees. All Rights Reserved.

DISCLAIMER

All products sold by WA Surf International (the “Vendor”)must be assembled, checked, maintained, and used responsibly. The Customer assumes all risks with operation of purchased products. The Customer must operate the products with appropriate protective safety equipment, the operation and supply of protective safety equipment remains the sole responsibility of the Customer. In accordance with the general laws of each State of Australia, once the Customer receives possession of the property, liability for any injuries to riders or damage to property from use of the product will attach to the Customer.

The products supplied include either a 250 Watt model, in accordance with EN 15194 standard for Electronically Power Assisted Cycles or the 500 Watt model which is for exclusive off-road use only.

EN 15194 is the internationally accepted standard for power-assisted pedal cycles. This standard allows powered models up to 250 watts and specifies this as a continuous rating. It also restricts the top speed to 25 kilometres per hour, requires the rider to pedal to access the power and sets a number of construction safety requirements.

The Vendor supplies the products “As-Is” in working order. The Customer must inspect the bike upon delivery and immediately report to the Vendor any physical damage to the product. The Customer agrees to treat their electric bicycle with respect and care. This is a legal binding contract which supersedes any other agreements or representations by or between the parties and is a release of liability.

The Vendor cannot oversee and supervise safety and proper usage of this electric bike and in no way accepts any present or future responsibility for the actions of the Customer. The Customer must comply with all laws of the State in which the product is operated, and must not use the product for any illegal purpose or in any way in which the product was not meant to be operated.

Do not use any solvents on the product or tamper with any electrical components (including alteration of circuitry or voltage capable of being utilised by the motor); doing so may cause serious and/or permanent injury and may further void any warranty.

All specifications are estimates and approximate. Range and battery lifetime are manufacturer estimates based upon optimum conditions; actual performance may be less. All specifications may vary from those listed on the Vendor’s advertising material or website and is subject to change at any time.