Shipping & Pick Up

Delivery

We ship bicycles & accessories directly to your door. Your bicycle will be delivered to you in a flat pack, 80% assembled. We will provide you with instructions so that you can complete the remainder of assembly.

VALLKREE mechanics are available over the phone Monday - Friday in order to answer any of your assembly questions. Just call 02 6685 6331.

Delivery to Bike Store (Bicycles only)

If you would like a bike store to complete assembly of your bicycle, put the bike store's address in the shipping details section of your order. We will ship your bicycle directly to the bike store. It is important that you speak to the bike store first and let them know your bicycle will be sent directly to them. You should also try to confirm an assembly price with the bike store prior to delivery. You will responsible for all assembly charges. 

Who delivers your products?

We deliver Australia wide using a combination of Australia Post and Couriers. To ensure your delivery arrives, we utilize registered post on all our items so your delivery does not get lost. You can track the progress of your delivery by using the Reference Number that is sent to you in your Despatched confirmation. We ask that you DO NOT provide us with a Post Office Box address. Where possible please have deliveries sent to a work place or residence where someone is available to receive for the item.

Delivery Times

All in stock items will be dispatched within 5 days of ordering. You will receive a dispatch notification & tracking number. Items are dispatched from Byron Bay and standard delivery time frames apply. If you live in a rural area please allow a few extra days for delivery.

Bike Delivery Price

We offer the FREE deliveries all over the Australia except the below area: 

  • York QLD: $850.00
  • Southern WA&Central WA: $250.00
  • Northern WA&Broome WA: $450.00
  • Alice Springs: $250.00
  • Northern Territory: $350.00
  • TAS(except Hobart, Launceston): $200.00
NOTE: Prices are Australian Dollars per bike.

Accessories Delivery Price

  • York QLD, WA(except Perth),Alice Springs,NT and SA: less than 5kg: $65.00
  • Perth WA,TAS and Rural Areas in QLD,NSW&VIC: less than 5kg: $35.00
  • All Other Areas: less than 5kg: $15.00
NOTE for Accessories: Up to 5kg is the above set up. Then every 5kg excess is $5.

Pick Up

VALLKREE provides a FREE pick up service from our shop in Byron Bay. You can pick up your bicycle 100% assembled and ready to ride. Please wait for notification that your bicycle is ready for pick up.