We ship bicycles & accessories directly to your door. Your bicycle will be delivered to you in a flat pack, 80% assembled. We will provide you with instructions so that you can complete the remainder of assembly.


VALLKREE mechanics are available over the phone Monday - Friday in order to answer any of your assembly questions. Email: with you contact number and we will be in touch ASAP.



If you would like a bike store to complete assembly of your bicycle, put the bike store's address in the shipping details section of your order. We will ship your bicycle directly to the bike store. It is important that you speak to the bike store first and let them know your bicycle will be sent directly to them. You should also try to confirm an assembly price with the bike store prior to delivery. You will responsible for all assembly charges.

Pick Up


VALLKREE provides a FREE pick up service from stores across NZ. You can pick up your bicycle 100% assembled and ready to ride. Please wait for notification that your bicycle is ready for pick up.

Refunds and returns

1. Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the New Zealand Consumer Law.

2. Refunds are strictly limited to those available under clauses implied by statute.

3. The Customer must comply with directions from staff to facilitate a return.


4. Returned Products, under the Returns Policy must be returned in their original packaging with all accessories.


5. Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:

(a) the nature of Our failure to comply with the consumer guarantee, or

(b) the size or height, or method of attachment, of the Product.

For more information, please visit our Terms & Conditions

Contact to find a service agent near you.